Frequently Asked Questions
Everything you need to know about shopping our curated collections.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition 'Archive' pieces may be final sale.
Are the items authentic?
Yes, every item at The Archive undergoes a rigorous multi-point inspection by our in-house experts to ensure 100% authenticity and quality before being listed.
Can I change or cancel my order?
Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.